How do I know if Holistic Axis is right for me?

We offer a free 20-minute consultation to connect personally—because real conversation matters. If you're seeking lasting, transformative change, you've already taken the first step.

To make the most of our time together, please complete our intake forms before the session. This is your opportunity to ask questions and explore how we can support you.

For the best experience, find a quiet, private space and take a moment to reflect on what you'd like to share.

🔹 Please note: This consultation helps assess your needs and explore potential pathways, but it is not a therapy session.

How do I book?

Booking is simple and secure. Click HERE to view all appointment types.

To confirm your booking, payment is required in advance.

You’ll be prompted to create a client account, which allows you to manage appointments, enable reminders, and complete necessary forms. Once booked, you’ll receive a confirmation email with all details.

📌 Need help? Email us at contact@holisticaxis.com —we typically reply within 2 hours, or up to 12 hours during busy periods. Weekend inquiries will be answered on Monday.

📌 Cancellation Policy: If you can’t attend, please notify us as soon as possible so we can offer the time to others. Please note 48hrs rescheduling policy.

📄 Read our Terms & Conditions HERE

How do I use your services?

To get started, create a Holistic Axis account. During setup, you'll review and sign our Terms & Conditions and Privacy Policy. Prepayment is required to confirm your booking, unless you're a case study participant or using a gift voucher.

Ready to begin? Book your session today!

How do I pay?

Monthly service fees are paid in advance via Direct Debit on a mutually agreed date. Before activation, a one-time invoice may be issued for any sessions held prior. Direct Debit amounts adjust for varying session schedules.

One-off sessions must be paid exclusively through our booking system.

If you cancel services per our 14-working-day policy, any remaining balance will be refunded. Your regular session slot is reserved until one week before your final scheduled session, but delayed booking or payment may affect availability.

For special circumstances, alternative financial arrangements may be considered.

How do I set up a direct debit ?

Please click HERE to set up your direct debit with us.

Please let us know your preferred payment date (options include the 1st, 15th, or 25th of the month) by emailing us at contact@holisticaxis.com

Which service is right for me?

We offer a free consultation to help you find the best service for your needs.

Counseling is a popular option, but it may not always be the right fit. This consultation is your chance to ask questions and make an informed decision about your personal growth journey.

I am thinking about therapy and/or coaching. How can I prepare myself?

To support your self-awareness before your free consultation, we’ve created a set of reflection questions. Access them HERE

If you find them challenging, book a free consultation where our expert will help clarify your needs and recommend the best path. There’s no obligation to sign up—just an opportunity to explore what’s right for you.

What do I need to know about complementary therapies?

How much does it cost?

Service costs vary based on the type of service and, in some cases, individual circumstances. View current pricing HERE.

How long is each session? What if I am late?

Sessions are 45 minutes long, ending with a sound cue. Please arrive no earlier than 5 minutes before your session.

If you're late, the session will still end at the scheduled time to respect other appointments.

How long does it take?

Our services are open-ended, providing support for as long as you need—no more, no less. The duration varies based on your unique circumstances, as true transformation cannot follow a rigid timeline.

While a single session may offer insight, meaningful change requires a long-term commitment. This process deepens self-awareness, develops practical skills, and addresses underlying patterns essential for lasting growth.

Personal transformation unfolds at its own pace—it cannot be rushed. We encourage you to approach this journey with honesty, openness, and perseverance. Your facilitator is here to guide and support you every step of the way.

What if I want to reschedule my session?

Please provide at least 48 hours' notice to reschedule a session, as agreed upon during registration.

Requests made within 48 hours may not be accommodated, and the full session fee will apply.

What happens when my Facilitator takes holiday?

Your practitioner takes planned breaks with advance notice provided.

In rare cases, sessions may be canceled on short notice due to illness or unforeseen circumstances. If this happens, we’ll notify you promptly and arrange a reschedule or offer an alternative therapist if needed.

What if I want to stop?

You can stop services at any time, but we encourage discussing this with your facilitator first. Therapy and coaching are collaborative processes, and challenges can often lead to growth when worked through together.

If you or your facilitator feel it’s time to conclude, the decision should be made jointly. Sessions are typically tapered to ensure a smooth transition.

A 14-working-day notice period is required. You may use these sessions during the notice period or schedule them for later check-ins. If sessions are ended abruptly, fees for the notice period will still apply, as per the service agreement.

Am I safe to share my personal life with a stranger?

Our facilitators follow strict ethical guidelines from the BACP, ASI, YA, COSH, CNHC and UK RF, prioritising your well-being and confidentiality.

Everything discussed remains confidential, except in cases where we are legally or ethically required to act, such as:

• Knowledge of terrorism, money laundering, or drug trafficking (must be reported by law).

• Court orders or coroner requests for session notes.

• Immediate risk of serious harm to you or others (we will discuss options with you first whenever possible).

Your safety is our priority, and we are committed to supporting you with care and integrity.

What is the nature of the relationship between Client and Facilitator?

How do I prepare for an online complementary therapy session?

Before Your Session:

• Have water, tissues, a cushion, and a blanket for comfort.

• Create a quiet, relaxing space where you can lie down.

• Optional : Play relaxation music.

• Ensure privacy and minimize distractions.

Before Treatment:

• Settle in 10 minutes early.

• Remove watches and restrictive accessories.

• Take deep breaths and reflect on your emotional state.

• Log into the online session using the provided link.

During Treatment:

• Relax and fully engage—there’s no right or wrong way to experience it.

After Treatment:

• The facilitator will gently bring you back.

• Stay hydrated and listen to your body’s needs.

• Mild detox symptoms like headaches or fatigue may occur.

• For concerns, email contact@holisticaxis.com.

How do I prepare for a Reiki session?

Maximize the benefits of Reiki with these simple steps:

• Relaxation music: Create relaxing atmosphere with this recording

Can I share my materials with a friend?

All materials from Holistic Axis Ltd. are for your personal use only and should not be shared. They are designed specifically for your unique needs and may not be suitable for others.